Everything you want to know
about SonderCleaning

From $35/hour. Choose your supplies option and see your exact price when you book. Final rate depends on service type. $25 off your first booking — all cleaning types.

$25 off your first booking. Book online at sondercleaning.com — no promo code required. If you'd rather book by phone, call (587) 887-1142.

Yes. $25 off your first booking — all cleaning types, including one-time, deep, and move-in/move-out. No promo code needed.

You choose whether you supply the vacuum, mop, and products, or we bring everything. The documented method and quality standard are identical. Choose your supplies option and see your exact price when you book. Final rate depends on service type.

Yes — Calgary SW is our primary service area. We clean in Signal Hill, Aspen Woods, Coach Hill, Garrison Woods, West Springs, Springbank Hill, Strathcona Park, Patterson Hills, Lakeview, and Glamorgan. We also serve all Calgary NW, SE, and NE quadrants, as well as Chestermere, Airdrie, Cochrane, and Okotoks. If you're unsure whether we cover your address, call (587) 887-1142 — we'll confirm in 30 seconds.

Yes. We cover all Calgary quadrants — NW, SE, and NE in addition to our SW home base. We also serve surrounding communities: Chestermere, Airdrie, Cochrane, and Okotoks. For locations outside these areas, call us first — depending on distance and scheduling, we may still be able to help.

Yes. We work Monday–Friday 8AM–5PM and Saturday–Sunday 9AM–3PM. Weekend spots are popular — we recommend booking at least a week in advance if you need a specific weekend time. You can book online anytime at sondercleaning.com or call (587) 887-1142.

Calgary's tap water measures 200–250 mg/L of dissolved calcium and magnesium — among the highest in western Canada, and well above the 120 mg/L threshold that classifies water as "hard." Every SonderCleaning cleaner is trained to pre-treat affected surfaces (shower glass, chrome faucets, tiles) with pH-adjusted, acid-based products applied with dwell time before wiping. Standard all-purpose cleaners cannot dissolve calcified mineral deposits — we use purpose-formulated hard water removers. This protocol is included in every visit — it's not an add-on. Note: we never apply acid-based products to marble, granite, or natural stone, where acid causes irreversible surface etching. If your home has stone surfaces, we flag this before we begin. Read the full guide: Why Calgary's hard water is destroying your bathroom.

Calgary draws most of its municipal water from the Bow River and Elbow River, which originate in the Rockies and carry dissolved calcium carbonate (limestone) from the geology they pass through. By the time water reaches your home, it contains 200–250 mg/L of dissolved minerals. For comparison, most other major Canadian cities measure below 150 mg/L. This isn't a safety issue — the water is perfectly safe to drink — but it does mean scale builds up much faster on bathroom surfaces, faucets, and appliances in Calgary than elsewhere.

In most cases, yes. Fresh and moderate calcium deposits respond well to our acid-based dwell treatment. Severe etching that has been present for years — where the mineral has actually penetrated the glass surface — may require professional polishing beyond what a cleaning service can address. We'll be honest with you about what we can achieve before we start. Our hard water treatment is included in both our deep clean and regular residential service.

Book online at sondercleaning.com in under 2 minutes — pick your service, date, and time. $25 off your first booking. Alternatively, call us at (587) 887-1142 or email info@sondercleaning.com and we'll book it for you. Online booking is available 24/7; phone booking is available during business hours (Mon–Fri 8AM–5PM, Sat–Sun 9AM–3PM).

No. Most of our clients in Signal Hill, Aspen Woods, and Coach Hill provide a key or a door code and go about their day. All SonderCleaning cleaners are bonded, insured, and background checked. You'll receive a confirmation when the clean is complete. If you prefer to be home, that's perfectly fine — we'll work around you. Either way, we treat your home with the same care and attention.

We recommend booking at least 48–72 hours in advance for the best availability, especially for weekend slots and deep cleans. For regular recurring service, we'll set a standing schedule and you won't need to rebook each time. For urgent or same-day bookings, call us at (587) 887-1142 — we'll do our best to fit you in, but can't guarantee availability on short notice.

A regular residential clean covers all rooms, surfaces, floors, bathrooms, and kitchen following our documented top-to-bottom method. A deep clean adds: inside every appliance (oven, fridge, microwave), inside all cabinets, full grout scrubbing, calcium and limescale removal with our hard water protocol, baseboards fully wiped (not just dusted), and areas behind and under furniture. We recommend a deep clean as a first visit for any new client, then regular maintenance after that. Learn more on the deep cleaning page.

Most Calgary SW homeowners choose biweekly (every two weeks) — it keeps the home consistently clean without the cost of weekly service. Homes with pets, children, or high foot traffic often benefit from weekly service. Monthly is a good option for smaller homes or clients who maintain cleaning between visits. We recommend starting with a deep clean regardless of which frequency you choose — it sets a clean baseline that's much easier to maintain.

Never. There are no contracts with SonderCleaning — not for weekly, biweekly, or monthly service. You can pause, reschedule, or cancel anytime with no fees or notice periods. We believe you should stay because the result is consistently excellent, not because you're locked in. If something isn't right, tell us — we'd rather fix it than lose a client.

You choose whether you supply the vacuum, mop, and products, or we bring everything. The documented method and quality standard are identical. Choose your supplies option and see your exact price when you book. Final rate depends on service type.

Yes — fully. Every SonderCleaning visit is covered by liability insurance and bonding. This protects you if anything is accidentally damaged during a clean, and it protects your home against any claims arising from our work. All cleaners are also background checked. You can verify this at any time — just ask and we'll provide documentation.

Contact us immediately at (587) 887-1142 or info@sondercleaning.com. We're bonded and insured specifically for this scenario. We take accidental damage seriously — we'll review what happened, confirm coverage, and work to make it right. We've built our business on trust, and that doesn't stop when something goes wrong.

Yes. Every person who enters your home through SonderCleaning has passed a background check. Combined with our bonding and insurance, this gives you meaningful protection — not just a promise. Most of our recurring clients in Calgary SW provide a key or door code and trust us completely with unsupervised access. That trust is something we take seriously on every visit.

Tell us — promptly and directly. Call (587) 887-1142 or email info@sondercleaning.com within 24 hours of your clean and describe exactly what wasn't right. We'll come back and re-do anything that didn't meet our standard at no charge. We don't issue vouchers or credits as a first response — we fix the problem directly. A clean home is the only acceptable outcome, and we stand behind that.